Request an item

• Choose the library that suits you best where the desired item is available. Items cannot be requested to be transferred from one library to another.
• Order the item using the form on the website, by email, or by phone.
• Wait for confirmation that the item is waiting for you on the request shelf at the library.
• When going to the library to pick up your order, make sure to bring your library card.
• You can borrow the item during library opening hours either at the self-service machine or with the help of a librarian.
• If you have been authorized to borrow on behalf of someone else, bring the authorization and an identity document with you to the library (read more about authorization). Items can only be borrowed with authorization through a librarian.

Self-service lockers, where you can order items, can be found near the entrances of Südalinna, Liivalaia, Kännukuke, Laagna, Pelguranna, Pirita, Pääsküla, Väike-Õismäe libraries and can be accessed 24/7. Items cannot be returned to the self-service lockers. For returning please use the returns chute.

1. Choose a library with the self-service locker and of which collection you wish to borrow from, and, where it is easiest for you to collect your item. Items cannot be ordered from one branch to another.
2. Total of 5 items can be ordered (to the same or to different self-service lockers)
3. Contact the library through a web form, email or via phone.
4. Wait for the confirmation that the items are ready to collect from the self-service locker. Your order will be held in the locker until the date noted in the confirmation email.
5. Borrow the items from the self-service locker with your library card or ID-card. The due date will be sent to the email provided to the library automatically.

Adult patrons of Tallinn Libraries’ may borrow items (books, CD-s, DVD-s etc) by ordering them to a DPD parcel machine. The sending cost is 4,50 euros and must be paid by the customer.

Underage patrons can use the service with adult intermediation. Due to this being a charged service, which may carry a bigger financial responsibility if a parcel is not retrieved, we recommend that a parent of an underage patron places the order.

It is possible to order items from all our libraries. The items must be listed as AVAILABLE or In reserve collection in the e-catalogue ESTER. The order must be sent to one specific department or branch library – a library cannot combine items from different departments or branch libraries into one parcel.

• The service is offered by Tallinn  Libraries’ departments and branch libraries.
• The service may be used by adult patrons of Tallinn Libraries. See how to register online.
• One order (aka one book parcel) may contain up to 5 books.
• This is a charged service. The sending cost of one parcel is 4,50 euros.
• Tellimus saadetakse DPD pakiautomaati;
• If a patron does not retrieve their parcel before the DPD storage deadline (7 days) passes, it will be returned to the library. The library will charge the customer for the return costs of the parcel by presenting them with a bill for 4 euros.
• Items are not borrowed to debtors.

All terms of service.

How will the order get to You?

When the library receives an order, we will reply with a confirmation e-mail which includes a bank link for service payment. When payment has been received, we will lend the item(s) to your patron account and then post the parcel. DPD will send you a notification via SMS and/or e-mail when your parcel arrives to a parcel machine.

How to return Your order?

You may return the item(s) to the closest of our libraries. When the library is closed, you can return books and magazines through the return hatch. Please return the items before the due date. That way you can avoid paying overdue charges.